Once an order is placed, modifications or cancellations may not be possible as we begin processing it immediately. However, if you need to make changes or cancel your order, please contact us as soon as possible at contact@penoje.com. If your order has already been shipped, we welcome returns within 30 days of purchase. You can follow our return process to receive a refund or exchange.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor the status and estimated delivery time of your order. If you have not received a tracking email or need further assistance, please contact us at contact@penoje.com.

We currently offer shipping to Hungary, Slovakia, Romania, Austria, Croatia, and the Czech Republic.

International Orders:

• Online Card Payment: Shopify’s payment gateway accepts major credit cards, including Visa, Mastercard, American Express.
• Bank Transfer

Hungary (Standard Home Delivery):

• Online Card Payment: Shopify’s payment gateway accepts major credit cards, including Visa, Mastercard, American Express.
• Bank Transfer
• Cash on Delivery (€2 Extra Charge): This option allows you to pay in cash upon delivery. Due to additional processing costs, a €2 surcharge applies.

Hungary (Pickup Points):

• Card Payments at Pickup: Generally accepted, but availability depends on the specific service provider.
• Note: Please verify the exact payment options with your chosen pickup point provider.