At PENOJE, we take pride in crafting high-quality jewelry designed to last. That’s why we offer a two-year warranty from the date of purchase, covering any defects related to craftsmanship or materials.

What’s Covered?

Our warranty applies to manufacturing defects, such as structural issues or faulty clasps.

What’s Not Covered?

This warranty does not cover:

• Lost or stolen items
• Normal wear and tear (scratches, tarnishing, or fading)
• Damage caused by improper care, such as exposure to water, chemicals, or excessive force
• Alterations or repairs by third parties

How to Make a Warranty Claim

• To request a warranty review. please fill our return form or email contact@penoje.com with:
• Your order number
• Product name
• A short description of the issue and when it occurred

Important Information

• If approved, the defective item must be returned for evaluation.
• If the same product is available, we will send a replacement.
• If the item is out of stock or discontinued, we will issue a refund.
• Third-party repairs or modifications void the warranty.
• Promotional or giveaway items may not be eligible for warranty claims.
  

For any questions, feel free to contact our support team.

We want you to love your jewelry! But if it’s not a match, you can return it within 14 days—even if it was on sale.

Return requirements

• Items must be unworn, in perfect condition, and in original packaging.
• Earrings can only be returned if unworn, and both must be included. Due to hygiene policies, we cannot accept returns on earrings once tried on.

The following items cannot be returned:

• Gift Cards
• Promotional or giveaway items may not be eligible for return claims.

As tempting as it is to keep your jewelry on all the time, it’s best to take it off before hitting the gym, the pool, or the shower. Moisture and chemicals aren’t jewelry’s best friends, and giving your pieces a break will help them stay beautiful longer.

At PENOJE, we create jewelry using premium materials like sterling silver, gold vermeil, and rhodium plating for added durability and shine. Our gemstones, such as White Topaz from Brazil, Rainbow Moonstone from Sri Lanka, Mother of Pearl, Green Onyx, and Citrine, are carefully hand-selected for their natural beauty and unique qualities, bringing elegance and charm to each piece.

Once an order is placed, modifications or cancellations may not be possible as we begin processing it immediately. However, if you need to make changes or cancel your order, please contact us as soon as possible at contact@penoje.com. If your order has already been shipped, we welcome returns within 14 days of purchase. You can follow our return process to receive a refund or exchange.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor the status and estimated delivery time of your order. If you have not received a tracking email or need further assistance, please contact us at contact@penoje.com.

We currently offer shipping to Hungary, Slovakia, Romania, Austria, Croatia, and the Czech Republic.

For more details on our shipping rates, destinations, and delivery timelines, please visit our Shipping Policy page.

International Orders:

• Online Card Payment: Shopify’s payment gateway accepts major credit cards, including Visa, Mastercard, American Express.
• Bank Transfer

Hungary (Standard Home Delivery):

• Online Card Payment: Shopify’s payment gateway accepts major credit cards, including Visa, Mastercard, American Express.
• Bank Transfer
• Cash on Delivery (€2 Extra Charge): This option allows you to pay in cash upon delivery. Due to additional processing costs, a €2 surcharge applies.

Hungary (Pickup Points):

• Card Payments at Pickup: Generally accepted, but availability depends on the specific service provider.
• Note: Please verify the exact payment options with your chosen pickup point provider.

We want you to love your jewelry! But if it’s not a match, you can return it within 14 days—even if it was on sale.

Try your purchases in the comfort of your home, and if you decide to send them back, we’ll be happy to offer a refund.

• Items must be unworn, in perfect condition, and in original packaging.
• Earrings can only be returned if unworn, and both must be included. Due to hygiene policies, we cannot accept returns on earrings once tried on.

To return your item, please complete the return form. Once submitted, we will reach out within 24-48 hours to assist you in completing the return process.

We understand how important it is to get exactly what you’ve ordered, and if something’s not quite right, we’re here to make it right.

• If your item arrives damaged, we’ll take care of everything and cover the return shipping costs.
• If you need a different size or style, we do not offer direct exchanges. Instead, you can return your item for a full refund of the jewelry’s price, and place a new order for the item you’d like.
• Returns must be sent back within 14 days of receiving your return instructions. After this period, we may not be able to process your request.
• Refunds are processed once we receive and inspect the returned item, typically within 5 working days.

We’re here to make sure everything goes smoothly, and we appreciate your understanding

• Your refund will be processed within 5 working days once we’ve received your return.
• The amount will be credited back to your original payment method, minus shipping costs.
• Please note, it might take 4-7 working days for your bank to reflect the refund.
• Refunds can only be issued to the original payment card used at checkout.

Absolutely! Our jewelry is made to be worn and cherished. However, to maintain its shine and quality, avoid direct contact with chemicals, perfumes, and excessive moisture. Removing your jewelry during strenuous activities will help keep it in pristine condition.

We recommend removing your jewelry before showering, swimming, or prolonged water exposure. Water, soaps, and shampoos may dull the finish or affect certain gemstones over time.

For regular upkeep, gently wipe your jewelry with a soft cloth after wearing it. Every few weeks, you can clean it using mild soapy water. Avoid abrasive cleaners or harsh chemicals to preserve its beauty.

To prevent scratches and tarnishing, keep your jewelry in a soft-lined box or fabric pouch. Storing pieces separately will help prevent tangling and accidental damage. Avoid direct sunlight and humidity for long-term care.